Customer service

Customer service in case of maintenance or malfunction

 

By phone we can often give tips and advice you to solve any minor malfunction quickly and easily. If not, a service appointment can be scheduled.

The Clean Experience strives to provide you with the best possible service.

If you need service and/or maintenance, you can make an appointment with one of our (NEN 3140 certified) service employees.

We also offer maintenance contracts.

 

Did you purchase a steam vacuum cleaner or steam cleaner from us? Our after-sales department will contact you within a few weeks after your purchase to verify whether any user questions have arisen and, if desired, make a follow-up appointment with you.

 

You can also make an appointment to visit our headquarters in Barneveld, where our showroom and workshop are also located.

 

Privacy statement of The Clean Experience BV

The Clean Experience BV is responsible for the processing of personal data, as shown in this privacy statement.

Service & Guarantee

 

When we deliver a cleaning machine, an extensive explanation of its use, maintenance and descaling is provided by our advisor. Descaling is necessary to guarantee a long life of your machine.

 

We offer an 8-year warranty on the stainless steel boiler and a 2-year factory warranty on the parts that are not subjected to wear and tear. You are responsible for cleaning the hoses and for descaling on time.

Delivery time & Shipping

 

You can place orders via the webshop. If a product is in stock, the delivery time is 1 to 3 working days.

When a product is not in stock, the average delivery time is 2 weeks.

We strive to have all parts in stock.

If this is not the case, we will look for a quick solution.

 

Pick up is only possible by appointment from Monday to Friday between 9:00 and 17:00.

shipment

 

The Clean Experience ships your order with MyParcel.

 

Shipping costs within the Netherlands:
Mailbox package: € 4.
Parcel post (less than 30 kilos): € 5.85

 

Shipping costs to Belgium:
Parcel post (less than 30 kilos): € 9

 

Shipping costs to Germany:
Parcel post (less than 30 kilos): € 9.25.

 

Click here for shipping rates in other countries.
https://www.myparcel.nl/kosten-akket-versturen/

 

We sometimes choose to send packages insured.

 

Click here for insured shipping costs within the Netherlands.

https://www.myparcel.nl/services/verzend options/akket-verzekerd-versturen/

 

Click here for insured shipping costs abroad.

https://www.myparcel.nl/services/akket-oa-buitenland-versturen/

 

Terms and Conditions

Download here our terms and conditions.